Human Touch – Giving Difficult Feedback

By Lou Solomon

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Two-thirds of business leaders are uncomfortable with giving employees direct feedback on their behavior. The fear of hurting people’s feelings and dealing with potential drama and retribution holds us back. Our humanness also causes us to avoid these feelings of vulnerability. There are steps you can take to ensure a smooth delivery when giving difficult feedback.

  1. Check your motive and mindset. As soon as you can, request a meeting.
  2. Get right to it.
  3. Be specific.
  4. Include how the behavior made you feel.
  5. Own your part.
  6. Here’s what’s at stake.
  7. Listen.

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